Airplane fabric manufacturing is a niche yet critical part of the aerospace supply chain. These fabrics are used for aircraft seats, interiors, insulation, and safety materials. Manufacturers face unique challenges:

• Strict aviation compliance (FAA, EASA, AS9100, ISO)
• High customer expectations from aircraft OEMs and airlines
• Need for traceability of every material batch
• Long, complex warranty contracts tied to aircraft lifecycles
• Specialized service requirements for interior and safety materials

Traditional CRMs fall short in handling aerospace compliance and dealer ecosystems. Salesforce Service Cloud + Field Service Lightning (FSL) help digitize compliance, streamline dealer communication, and support predictive maintenance for aerospace materials.

Challenges in Airplane Fabric Manufacturing

1. Compliance & Traceability

   • Every fabric roll must meet FAA/EASA safety standards.

2. OEM & Airline Dealer Networks

   • Multiple stakeholders: aircraft manufacturers, MROs, airlines.

3. Warranty Complexity

   • Fabrics tied to aircraft lifespans (10–20 years).

4. Downtime Risks

   • Delays in fabric delivery or defect replacement = airline disruptions.

5. Specialized Workforce

   • Only certified aerospace technicians can approve replacements.

How Salesforce Service Cloud Helps

• Case Management: Tracks OEM and airline complaints, defects, and compliance queries.
• Entitlement & Warranty Automation: Automates complex contract validations.
• Omni-Channel Support: OEMs and airlines log issues via portal, phone, chat.
• Knowledge Base: Safety standards, compliance guides, replacement SOPs.
• Analytics Dashboards: SLA and compliance visibility.

How Salesforce FSL Helps

• Skills-Based Scheduling: Dispatch certified aerospace fabric engineers.
• Mobile App (Offline Mode): Useful for MRO hangars with poor connectivity.
• IoT Integration: Sensors monitor wear and tear in cabin fabric.
• Asset Tracking: Tracks service and warranty history across aircraft fleets.

Example

An aerospace interiors supplier used Salesforce FSL for warranty cases. Airline claims were resolved 40% faster, SLA penalties reduced, and compliance audits became fully digital.

Why Perigeon?

• Salesforce Partner with aerospace + manufacturing expertise.
• Delivered compliance automation, dealer portals, predictive servicing.
• Integrated Salesforce with ERP, MES, and aviation compliance systems.

📩 Contact Perigeon to digitize your aerospace fabric service operations with Salesforce.