Airplane fabric manufacturing is a niche yet critical part of the aerospace supply chain. These fabrics are used for aircraft seats, interiors, insulation, and safety materials. Manufacturers face unique challenges:
- Strict aviation compliance (FAA, EASA, AS9100, ISO)
- High customer expectations from aircraft OEMs and airlines
- Need for traceability of every material batch
- Long, complex warranty contracts tied to aircraft lifecycles
- Specialized service requirements for interior and safety materials
Traditional CRMs fall short in handling aerospace compliance and dealer ecosystems. Salesforce Service Cloud + Field Service Lightning (FSL) help digitize compliance, streamline dealer communication, and support predictive maintenance for aerospace materials.
Challenges in Airplane Fabric Manufacturing
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Compliance & Traceability
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Every fabric roll must meet FAA/EASA safety standards.
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OEM & Airline Dealer Networks
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Multiple stakeholders: aircraft manufacturers, MROs, airlines.
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Warranty Complexity
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Fabrics tied to aircraft lifespans (10–20 years).
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Downtime Risks
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Delays in fabric delivery or defect replacement = airline disruptions.
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Specialized Workforce
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Only certified aerospace technicians can approve replacements.
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How Salesforce Service Cloud Helps
- Case Management: Tracks OEM and airline complaints, defects, and compliance queries.
- Entitlement & Warranty Automation: Automates complex contract validations.
- Omni-Channel Support: OEMs and airlines log issues via portal, phone, chat.
- Knowledge Base: Safety standards, compliance guides, replacement SOPs.
- Analytics Dashboards: SLA and compliance visibility.
How Salesforce FSL Helps
- Skills-Based Scheduling: Dispatch certified aerospace fabric engineers.
- Mobile App (Offline Mode): Useful for MRO hangars with poor connectivity.
- IoT Integration: Sensors monitor wear and tear in cabin fabric.
- Asset Tracking: Tracks service and warranty history across aircraft fleets.
Example
An aerospace interiors supplier used Salesforce FSL for warranty cases. Airline claims were resolved 40% faster, SLA penalties reduced, and compliance audits became fully digital.
Why Perigeon?
- Salesforce Partner with aerospace + manufacturing expertise.
- Delivered compliance automation, dealer portals, predictive servicing.
- Integrated Salesforce with ERP, MES, and aviation compliance systems.
📩 Contact Perigeon to digitize your aerospace fabric service operations with Salesforce.
