The cement industry is the backbone of construction and infrastructure—fueling housing, roads, bridges, and megaprojects worldwide. Global cement production exceeds 4 billion tons annually, making it one of the largest industrial sectors.

But cement manufacturers face unique challenges:

• Downtime in kilns or grinding mills can cost millions per day.
• Dealers and distributors operate across vast geographies.
• Strict sustainability and compliance regulations (carbon emissions, dust control).
• Customers demand transparency on deliveries, service requests, and issue resolution.

Traditional CRMs often cannot handle this complexity. Salesforce Service Cloud + Field Service Lightning (FSL) give cement OEMs and plant operators the tools to digitize service, ensure uptime, and comply with global standards.

Challenges in Cement Manufacturing

• High Downtime Costs

  • Kiln failures = major production and financial losses.

• Dealer & Distributor Ecosystems

  • Cement is sold via networks of distributors and retailers → communication gaps.

• Warranty & SLA Contracts

  • Service contracts tied to plant uptime and production guarantees.

• Compliance & Sustainability

  • Heavy carbon footprint requires strict audit-ready tracking.

• Service Workforce

  • Scheduling technicians for kilns, conveyors, and grinding mills is complex.

How Salesforce Service Cloud Helps

• Case Management → Dealers/customers log issues centrally.
• Entitlement & SLA Automation → Automates contract compliance.
• Omni-Channel Support → Complaints logged via phone, email, portal, chat.
• Knowledge Articles → SOPs, compliance guides, troubleshooting resources.
• Compliance Dashboards → Carbon and environmental metrics tracked digitally.

How Salesforce FSL Helps

• Skills-Based Scheduling → Dispatch kiln-certified technicians only.
• Mobile App with Offline Mode → Useful for remote cement plant sites.
• IoT Integration → Kiln and mill sensors trigger preventive maintenance alerts.
• Asset Tracking → Service history for each asset logged digitally.

Example

A global cement OEM integrated IoT + Salesforce. Abnormal kiln temperature triggered Service Cloud cases. FSL dispatched technicians before failure. Result: downtime reduced by 28% and compliance reports auto-updated.

Why Perigeon?

• Salesforce Partner with cement + process manufacturing experience.
• Delivered predictive IoT maintenance, SLA automation, dealer portals.
• Integration with ERP, MES, IoT, and sustainability systems.