The dairy industry plays a vital role in global nutrition, producing milk, cheese, yogurt, butter, and more. With demand rising worldwide, dairy manufacturers face mounting challenges:
- Strict food safety and compliance regulations (FSSAI, FDA, HACCP)
- Short shelf life of dairy products requiring just-in-time logistics
- Complex dealer and distributor networks across urban and rural regions
- Equipment downtime in pasteurizers, chillers, or packaging units = product losses
Traditional CRMs often fail to manage this complexity. Salesforce Service Cloud + Field Service Lightning (FSL) empower dairy manufacturers to digitize service, ensure compliance, and protect product quality.
Challenges in Dairy Manufacturing
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Food Safety & Compliance
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Dairy plants must meet strict hygiene and safety standards.
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Dealer & Distributor Ecosystem
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Milk and products distributed across vast networks daily.
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Shelf Life Constraints
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Delays in logistics or equipment downtime = spoilage.
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SLA & Warranty Management
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Service contracts for cold chain equipment and packaging lines.
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Technician Scheduling
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Skilled engineers required for refrigeration and pasteurization systems.
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How Salesforce Service Cloud Helps
- Centralized Case Management: Tracks dealer complaints, quality issues, and service requests.
- Entitlement & Warranty Automation: Automates SLA validation for equipment.
- Omni-Channel Support: Consumers, dealers, and distributors log cases via multiple channels.
- Knowledge Articles: SOPs for hygiene, quality, and compliance.
- Analytics Dashboards: Track SLA, compliance, and sustainability KPIs.
How Salesforce FSL Helps
- Skills-Based Scheduling: Assign certified dairy equipment technicians.
- Mobile App (Offline Mode): Useful in rural dairy collection centers.
- IoT Integration: Sensors on chillers and pasteurizers trigger predictive service.
- Asset Tracking: Full service history of cold chain equipment.
Example
A dairy OEM used Salesforce IoT + FSL to monitor chillers in milk collection centers. Predictive alerts reduced spoilage incidents by 29%, SLA compliance improved, and dealer satisfaction increased.
Why Perigeon?
- Salesforce Partner with food + beverage expertise.
- Delivered predictive IoT maintenance, SLA dashboards, dealer portals.
- Integration with ERP, MES, cold chain systems.
📩 Contact Perigeon to digitize your dairy service operations with Salesforce.
