The medical supplies industry ensures hospitals, clinics, and healthcare providers have the tools they need—from syringes and gloves to ventilators and diagnostic devices. The stakes are high: lives depend on uninterrupted supply and equipment reliability.
Challenges are intensifying:
- Strict compliance with FDA, CE, ISO13485, MDR regulations
- Global dealer and distributor networks
- High volumes of warranty and replacement claims
- Downtime of life-saving equipment causing risks to patients
Traditional CRMs lack the compliance depth and scalability. Salesforce Service Cloud + Field Service Lightning (FSL) provide medical supplies OEMs a unified platform to digitize service, automate compliance, and deliver predictive equipment servicing.
Challenges in Medical Supplies Manufacturing
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Regulatory Compliance
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Every incident must be logged for FDA/CE audits.
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Dealer & Distributor Networks
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Medical supplies distributed globally through multi-tier partners.
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Warranty & SLA Management
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Coverage varies for consumables vs. durable devices.
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Downtime Risks
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Ventilators, monitors, and diagnostic devices need zero downtime.
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Service Workforce
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Skilled technicians required for device installation and servicing.
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How Salesforce Service Cloud Helps
- Case Management: Tracks hospital complaints, warranty claims, and compliance incidents.
- Entitlement Automation: Validates warranty coverage instantly.
- Omni-Channel Support: Multi-channel support for hospitals and distributors.
- Knowledge Base: Device manuals, SOPs, compliance instructions.
- Analytics Dashboards: SLA and compliance visibility.
How Salesforce FSL Helps
- Skills-Based Scheduling: Assign only certified biomedical engineers.
- Mobile App (Offline): Useful in rural or remote hospital facilities.
- IoT Integration: Ventilators, monitors, and devices monitored in real time.
- Asset Tracking: Digital history of every device.
Example
A ventilator OEM integrated Salesforce IoT + FSL. Abnormal oxygen flow detected → Service Cloud auto-created a case → FSL dispatched certified technician. Result: device downtime reduced by 33% and compliance reporting became fully digital.
Why Perigeon?
- Salesforce Partner with healthcare equipment expertise.
- Delivered predictive service, compliance dashboards, dealer digitization.
- Integration with ERP, LIMS, IoT, and hospital systems.
📩 Contact Perigeon to modernize your medical supplies service ecosystem with Salesforce.
