The medical supplies industry ensures hospitals, clinics, and healthcare providers have the tools they need—from syringes and gloves to ventilators and diagnostic devices. The stakes are high: lives depend on uninterrupted supply and equipment reliability.

Challenges are intensifying:

• Strict compliance with FDA, CE, ISO13485, MDR regulations
• Global dealer and distributor networks
• High volumes of warranty and replacement claims
• Downtime of life-saving equipment causing risks to patients

Traditional CRMs lack the compliance depth and scalability. Salesforce Service Cloud + Field Service Lightning (FSL) provide medical supplies OEMs a unified platform to digitize service, automate compliance, and deliver predictive equipment servicing.

Challenges in Medical Supplies Manufacturing

1. Regulatory Compliance

   • Every incident must be logged for FDA/CE audits.

2. Dealer & Distributor Networks

   • Medical supplies distributed globally through multi-tier partners.

3. Warranty & SLA Management

   • Coverage varies for consumables vs. durable devices.

4. Downtime Risks

   • Ventilators, monitors, and diagnostic devices need zero downtime.

5. Service Workforce

   • Skilled technicians required for device installation and servicing.

How Salesforce Service Cloud Helps

• Case Management: Tracks hospital complaints, warranty claims, and compliance incidents.
• Entitlement Automation: Validates warranty coverage instantly.
• Omni-Channel Support: Multi-channel support for hospitals and distributors.
• Knowledge Base: Device manuals, SOPs, compliance instructions.
• Analytics Dashboards: SLA and compliance visibility.

How Salesforce FSL Helps

• Skills-Based Scheduling: Assign only certified biomedical engineers.
• Mobile App (Offline): Useful in rural or remote hospital facilities.
• IoT Integration: Ventilators, monitors, and devices monitored in real time.
• Asset Tracking: Digital history of every device.

Example

A ventilator OEM integrated Salesforce IoT + FSL. Abnormal oxygen flow detected → Service Cloud auto-created a case → FSL dispatched certified technician. Result: device downtime reduced by 33% and compliance reporting became fully digital.

Why Perigeon?

• Salesforce Partner with healthcare equipment expertise.
• Delivered predictive service, compliance dashboards, dealer digitization.
• Integration with ERP, LIMS, IoT, and hospital systems.

📩 Contact Perigeon to modernize your medical supplies service ecosystem with Salesforce.