Pipes are the lifelines of infrastructure—powering water supply, sewage, oil, gas, and industrial systems. Whether PVC, steel, or plastic, manufacturers operate in a volume-driven and distribution-heavy business.
But challenges persist:
- Managing massive dealer and distributor networks across regions
- Warranty claims and service requests for industrial projects
- Downtime in extrusion lines, rolling mills, and welding equipment impacting supply
- Strict quality and compliance regulations (pressure ratings, corrosion standards)
- Increasing sustainability and recycling expectations
Traditional CRMs fail to address these complexities. Salesforce Service Cloud + Field Service Lightning (FSL) help pipe manufacturers digitize dealer ecosystems, automate SLA compliance, and run predictive service operations.
Challenges in Pipe Manufacturing
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Dealer & Distributor Ecosystems
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Pipes distributed via wholesalers, builders, contractors.
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Warranty & SLA Management
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Project-based warranties vary by usage and installation.
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Equipment Downtime
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Extruders, mills, and welders must run continuously.
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Compliance & Quality Standards
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Pipes must meet ISO, ASTM, and government codes.
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Field Workforce Management
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Service teams needed for installation issues and project claims.
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How Salesforce Service Cloud Helps
- Centralized Case Management: Dealer complaints, warranty claims, and project issues tracked.
- Entitlement & SLA Automation: Validates project and equipment warranties instantly.
- Omni-Channel Support: Portals, email, chat, and phone integrated.
- Knowledge Articles: Product manuals, compliance certifications, installation guides.
- Analytics Dashboards: SLA and compliance reporting.
How Salesforce FSL Helps
- Skills-Based Scheduling: Assign experts for steel welding or PVC extrusion issues.
- Mobile App (Offline): Useful for on-site project inspections.
- IoT Integration: Extrusion machines monitored to avoid breakdowns.
- Asset Tracking: Tracks installation history and project warranties.
Example
A PVC pipe manufacturer used Salesforce IoT + FSL. Predictive alerts on extrusion lines reduced downtime by 27%, dealer complaints dropped, and warranty claims were automated.
Why Perigeon?
- Salesforce Partner with industrial + construction materials expertise.
- Delivered dealer portals, predictive IoT service, SLA dashboards.
- Integration with ERP, MES, and compliance systems.
📩 Contact Perigeon to digitize your pipe manufacturing service operations with Salesforce.
