From agriculture and water utilities to oil & gas and HVAC systems, pumps are everywhere. They are mission-critical components—when a pump fails, irrigation halts, refineries stall, and entire production lines come to a stop.
For pump manufacturers, after-sales service is no longer just a “support function”—it’s a business differentiator. Customers expect quick warranty resolutions, guaranteed uptime, and preventive maintenance.
Unfortunately, many pump manufacturers still rely on siloed dealer systems, manual warranty validations, and fragmented service processes. The result: delayed claims, SLA breaches, and frustrated customers.
That’s where Salesforce Service Cloud + Field Service Lightning (FSL) come in—providing a unified platform for customer service, warranty automation, and field operations.
Challenges for Pump Manufacturers
- Warranty Management: Different warranties for motor, impellers, seals, etc. lead to complexity.
- Dealer Network Management: Hundreds of distributors across regions create communication gaps.
- High Cost of Downtime: Industrial pump failures can shut down entire plants.
- Field Service Complexity: Scheduling specialized pump technicians with correct parts is difficult.
- Compliance: Pumps in industries like food, pharma, and oil & gas must meet regulatory standards.
Salesforce Service Cloud Benefits
- Warranty Automation: Entitlements automatically validate claims.
- Case Management: Every dealer/customer issue logged and tracked.
- Omni-Channel Support: Dealers can report via phone, email, portals, or chatbots.
- Knowledge Base: Technical troubleshooting documentation accessible by dealers & agents.
Salesforce Field Service Lightning Benefits
- Smart Scheduling: Assigns pump technicians based on skills, availability, and proximity.
- Mobile App: Offline access for remote areas (common in agriculture & oil fields).
- Inventory Tracking: Ensures right seals, bearings, and impellers are dispatched.
- IoT Integration: Connected pumps send real-time alerts to trigger preventive maintenance.
Industry Example
A water pump manufacturer serving municipal utilities used Salesforce to automate warranty checks. Claims dropped from 7 days → 1 day resolution. With FSL mobile, technicians arrived with correct spare parts, improving first-time fix rates by 32%.
Why Perigeon?
- Deep expertise in Service Cloud + FSL for asset-heavy industries.
- Delivered Salesforce solutions for pumps, compressors, and turbines.
- Experience integrating Salesforce with ERP and IoT platforms for predictive service.
📩 Contact Perigeon to modernize your pump service operations with Salesforce.
