Why Service Cloud + Field Service Is the Future of Customer Experience
Customers don’t care about your internal departments—they care about outcomes. They expect their issues to be resolved seamlessly, whether handled by a call center agent or a field technician. The real magic happens when Salesforce Service Cloud and Field Service work together. Benefits of Service Cloud + FSL Integration 1. Case-to-Work Order Flow Cases […]
How Salesforce Service Cloud Improves SLA Management & Compliance
Introduction In service-driven industries, service-level agreements (SLAs) are the foundation of customer trust. Missing an SLA can mean financial penalties and damaged relationships. Salesforce Service Cloud provides built-in tools to track, manage, and enforce SLAs—ensuring businesses deliver on promises. At Perigeon, we help organizations configure SLA frameworks that improve compliance while boosting customer satisfaction. […]
AI-Powered Case Management with Salesforce Einstein for Service Cloud
Introduction AI is no longer a buzzword—it’s transforming customer service. Customers expect instant, accurate, and personalized support. Traditional case management systems can’t keep up. Salesforce Einstein for Service Cloud changes the game by bringing AI into everyday support operations. At Perigeon, we’ve implemented Einstein-powered workflows that predict case outcomes, detect sentiment, and recommend solutions—helping companies […]
Omni-Channel Routing in Salesforce Service Cloud: Improve First Contact Resolution
Introduction The phrase “Please hold while I transfer you” has become every customer’s nightmare. Each transfer increases frustration and decreases loyalty. According to Salesforce research, 89% of customers are more likely to make another purchase after a positive support experience. But achieving that requires ensuring the right agent handles the issue on the first try. […]
Top 7 Features of Salesforce Service Cloud Every Customer Service Team Should Use
Introduction The digital age has transformed customer expectations. Customers no longer compare you only with your competitors—they compare you with every seamless experience they’ve had, from e-commerce giants to streaming platforms. They expect: Fast response times Personalized interactions Consistent service across channels For businesses, this means traditional support systems are no longer enough. Enter […]
Real-Time Data Sync Between Salesforce Service Cloud and Field Apps (Dashpivot, Procore, PlanGrid)
Introduction For many enterprises, data silos between Salesforce Service Cloud and field apps cause delays, errors, and frustrated customers. Imagine this: A case logged in Salesforce takes hours to appear in a field app. A site supervisor updates a checklist, but the service team sees it next day. Customers wait for updates because data isn’t […]
Case Study: How Perigeon Integrated Salesforce Service Cloud with Dashpivot to Boost Field Efficiency by 40%
Introduction One of our clients, a mid-sized construction services company, faced a common challenge: their customer service teams used Salesforce Service Cloud, while site teams relied on Dashpivot for checklists and reporting. The disconnect created: Delayed updates from field to office Repeated manual data entry Customer complaints due to lack of real-time visibility Perigeon […]
Salesforce Service Cloud + Service CPQ Integration: The Complete Playbook
Introduction For many service-driven businesses, support and quoting processes don’t always talk to each other. Service agents manage cases in Salesforce Service Cloud, while quoting teams work separately in Service CPQ. This disconnect often leads to: Inaccurate or delayed service quotes Customer frustration from repeated data entry Lost revenue opportunities due to lack of upsell/renewal […]
Delivering Service Excellence with Salesforce Service Cloud and Field Service
In today’s on-demand world, customers expect fast, efficient, and personalized support—whether they’re interacting online or at their doorstep. Salesforce offers the perfect combination through Service Cloud and Field Service—a unified platform that empowers businesses to deliver seamless service experiences both remotely and in the field. 💡 What is Salesforce Service Cloud? Salesforce Service Cloud […]
Revolutionizing Customer Service with Salesforce Service Cloud and Service CPQ
In today’s experience-driven economy, customer service is not just about resolving issues—it’s about delivering fast, personalized, and seamless experiences across every channel. Salesforce’s Service Cloud leads this transformation, and when combined with Service CPQ, it turns service operations into strategic revenue engines. 🔍 What is Service Cloud? Salesforce Service Cloud is a customer service […]
