AI-Powered Case Management with Salesforce Einstein for Service Cloud
Introduction AI is no longer a buzzword—it’s transforming customer service. Customers expect instant, accurate, and personalized support. Traditional case management systems can’t keep up. Salesforce Einstein for Service Cloud changes the game by bringing AI into everyday support operations. At Perigeon, we’ve implemented Einstein-powered workflows that predict case outcomes, detect sentiment, and recommend solutions—helping companies […]
