Intelligent Scheduling in Salesforce Field Service: Reduce Costs & Improve SLA Compliance
Introduction Scheduling is one of the hardest parts of field service. Assign the wrong technician and you risk delays, SLA breaches, and unhappy customers. Salesforce FSL Intelligent Scheduling uses AI to optimize assignments, saving money and improving service quality. Intelligent Scheduling Features 1. Skills-Based Routing Assign based on certifications and expertise. Example: HVAC specialists […]
