Enhancing Customer Experience with IVR on Salesforce: Leveraging Salesforce Einstein and Agentforce
In an era where customer experience (CX) can make or break a business, intelligent solutions like Interactive Voice Response (IVR) have become essential. By integrating IVR with Salesforce, companies can streamline customer interactions, automate support processes, and deliver personalized experiences. With tools like Salesforce Einstein and Agentforce, businesses can elevate their IVR systems, transforming them […]
Guideline for Salesforce CTI Integration
Table of content Introduction to Salesforce CTI Integration Main Features of Salesforce CTI Integration Benefits of Salesforce CTI Integration How to Leverage Salesforce CTI Integration How Perigeon Software Can Help Conclusion Introduction to Salesforce CTI Integration: Salesforce CTI (Computer Telephony Integration) allows organizations to seamlessly integrate their telephony systems with Salesforce, enabling agents to handle […]
