The Future of Car Manufacturing Service with Salesforce + Connected Vehicles
The automotive industry is shifting from product-driven to service-driven. EV adoption, autonomous driving, and connected cars are redefining customer expectations. Car manufacturers must deliver predictive, digital-first service experiences to stay competitive. Salesforce, combined with IoT and AI, is at the heart of this transformation. Future Trends in Automotive Service Connected Vehicle IoT Integration Vehicles […]
Top 5 Salesforce Use Cases for Car Manufacturers
Car manufacturers are rethinking customer service. With EV adoption, connected vehicles, and direct-to-consumer sales models, after-sales service is becoming a key differentiator. Salesforce offers the tools to handle dealer networks, warranty claims, recalls, and predictive servicing at scale. Here are the top 5 use cases for car manufacturers. Use Case 1: Warranty & Recall […]
Why Car Manufacturers Need Salesforce Service Cloud + Field Service Lightning
The automotive industry is undergoing rapid transformation. Electric vehicles, connected cars, and shifting customer expectations are redefining how car manufacturers operate. For OEMs, it’s no longer just about building cars—it’s about delivering lifetime value through service excellence. Car buyers expect: Hassle-free warranty claims Real-time updates on recalls and repairs Seamless service across dealers Predictive, proactive […]
