The Future of FMCG Service with Salesforce + IoT
The FMCG industry is undergoing a digital-first transformation. Consumers demand faster complaint resolution, eco-friendly practices, and transparency in service. The future lies in predictive servicing, automated complaint management, and ESG-first ecosystems—powered by Salesforce. Future Trends in FMCG Service IoT-Connected Assets Refrigerators, vending machines, and dispensers monitored remotely. Cases auto-created for anomalies. AI-Powered Complaint Management […]
