The cement industry is the backbone of construction and infrastructure—fueling housing, roads, bridges, and megaprojects worldwide. Global cement production exceeds 4 billion tons annually, making it one of the largest industrial sectors.
But cement manufacturers face unique challenges:
- Downtime in kilns or grinding mills can cost millions per day.
- Dealers and distributors operate across vast geographies.
- Strict sustainability and compliance regulations (carbon emissions, dust control).
- Customers demand transparency on deliveries, service requests, and issue resolution.
Traditional CRMs often cannot handle this complexity. Salesforce Service Cloud + Field Service Lightning (FSL) give cement OEMs and plant operators the tools to digitize service, ensure uptime, and comply with global standards.
Challenges in Cement Manufacturing
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High Downtime Costs
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Kiln failures = major production and financial losses.
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Dealer & Distributor Ecosystems
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Cement is sold via networks of distributors and retailers → communication gaps.
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Warranty & SLA Contracts
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Service contracts tied to plant uptime and production guarantees.
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Compliance & Sustainability
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Heavy carbon footprint requires strict audit-ready tracking.
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Service Workforce
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Scheduling technicians for kilns, conveyors, and grinding mills is complex.
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How Salesforce Service Cloud Helps
- Case Management → Dealers/customers log issues centrally.
- Entitlement & SLA Automation → Automates contract compliance.
- Omni-Channel Support → Complaints logged via phone, email, portal, chat.
- Knowledge Articles → SOPs, compliance guides, troubleshooting resources.
- Compliance Dashboards → Carbon and environmental metrics tracked digitally.
How Salesforce FSL Helps
- Skills-Based Scheduling → Dispatch kiln-certified technicians only.
- Mobile App with Offline Mode → Useful for remote cement plant sites.
- IoT Integration → Kiln and mill sensors trigger preventive maintenance alerts.
- Asset Tracking → Service history for each asset logged digitally.
Example
A global cement OEM integrated IoT + Salesforce. Abnormal kiln temperature triggered Service Cloud cases. FSL dispatched technicians before failure. Result: downtime reduced by 28% and compliance reports auto-updated.
Why Perigeon?
- Salesforce Partner with cement + process manufacturing experience.
- Delivered predictive IoT maintenance, SLA automation, dealer portals.
- Integration with ERP, MES, IoT, and sustainability systems.
📩 Contact Perigeon to digitize your cement manufacturing service operations.
