Manufacturing Cloud
Automotive & Transport 1. Automotive (Cars & Commercial Vehicles) Driving Predictable Revenue in Automotive with Salesforce Manufacturing Cloud How Manufacturing Cloud Improves Dealer & Distributor Collaboration in Automotive Transforming Automotive Demand Forecasting with Salesforce 2. Auto Components & Parts Aligning Auto Parts Sales & Production with Manufacturing Cloud How Salesforce Helps Component Manufacturers Manage […]
Service Cloud + FSL
In today’s experience-driven economy, customer satisfaction depends not just on great products but on how efficiently service is delivered — across every touchpoint. Yet, for many businesses, service delivery is fragmented. Call center agents, field technicians, and back-office teams often operate in silos — using disconnected systems that make it hard to share information or […]
Salesforce Service Cloud and Service Analytics – Turning Data into Action
In today’s digital economy, data is the new oil—but without analytics, it’s wasted potential. Service leaders need real-time insights into case volumes, SLA compliance, agent performance, and customer sentiment. Salesforce Service Cloud provides Service Analytics, powered by Einstein, to transform service data into actionable intelligence. With AI-powered dashboards, leaders can make faster, smarter, and customer-first […]
Salesforce Service Cloud and Incident Management – Restoring Service at Speed
In every industry, service disruptions happen. From system outages to product failures, how quickly a company responds can make or break customer trust. Traditional incident management systems are often reactive, siloed, and slow. Salesforce Service Cloud brings Incident Management features that help teams detect, respond, and resolve service disruptions faster. By combining automation, collaboration, and […]
Salesforce Service Cloud and Visual Remote Assistant – Service Without Boundaries
In today’s hybrid world, customers and technicians expect remote-first service options. Whether troubleshooting equipment, guiding a customer through installation, or providing compliance inspections, remote assistance saves time and costs. Salesforce Service Cloud’s Visual Remote Assistant (VRA) delivers real-time, video-enabled support that connects customers and agents anywhere, reducing the need for on-site visits. Challenges in Traditional […]
Salesforce Service Cloud and Asset Service Lifecycle Management – Extending the Life of Assets
For asset-heavy industries—manufacturing, utilities, healthcare, automotive—service doesn’t end at the point of sale. Customers expect warranty coverage, proactive maintenance, and lifecycle visibility for every asset. Salesforce Service Cloud’s Asset Service Lifecycle Management feature helps companies track assets from installation through end-of-life, ensuring predictive service, compliance, and revenue opportunities. Challenges in Asset Management Warranty Disputes Manual […]
Salesforce Service Cloud and Digital Engagement – Meeting Customers Where They Are
Customers today expect to engage with brands on their terms—whether via WhatsApp, SMS, web chat, Facebook Messenger, or traditional email. Businesses that don’t deliver seamless digital engagement risk losing customers to more agile competitors. Salesforce Service Cloud’s Digital Engagement add-on empowers service teams to interact with customers across multiple digital channels, all from a single, […]
