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Omni-Channel Routing in Salesforce Service Cloud: Improve First Contact Resolution

The phrase “Please hold while I transfer you” has become every customer’s nightmare. Each transfer increases frustration and decreases loyalty. According to Salesforce research, 89%

  • Salesforce Service Cloud
Top 7 Features of Salesforce Service Cloud Every Customer Service Team Should Use

The digital age has transformed customer expectations. Customers no longer compare you only with your competitors—they compare you with every seamless experience they’ve had, from

  • Salesforce Service Cloud
Real-Time Data Sync Between Salesforce Service Cloud and Field Apps (Dashpivot, Procore, PlanGrid)

For many enterprises, data silos between Salesforce Service Cloud and field apps cause delays, errors, and frustrated customers. Imagine this: A case logged in Salesforce

  • Salesforce Field Service, Salesforce Service Cloud
Salesforce + Dashpivot vs Procore vs PlanGrid: Which Integration Works Best for Field Teams?

When it comes to managing projects and field operations, Dashpivot, Procore, and PlanGrid are among the most widely adopted platforms. At the same time, Salesforce

  • Salesforce
Case Study: How Perigeon Integrated Salesforce Service Cloud with Dashpivot to Boost Field Efficiency by 40%

One of our clients, a mid-sized construction services company, faced a common challenge: their customer service teams used Salesforce Service Cloud, while site teams relied

  • Salesforce Service Cloud

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