Why Refineries Need Salesforce Service Cloud + Field Service Lightning
Oil & gas refineries are high-stakes operations. They power economies, supply industries, and meet the world’s energy needs. Yet, they face tremendous challenges: Downtime costs can reach millions of dollars per day. Compliance and safety regulations are non-negotiable. Field service must be precise and efficient in hazardous environments. Workforce management spans thousands of employees and […]
Top 5 Salesforce Use Cases for Chemical Plants
Chemical plants operate in one of the most complex and highly regulated environments in the world. For OEMs and operators, service and compliance are just as important as production. Salesforce enables chemical plants to transform service from reactive to predictive. Here are the top 5 Salesforce use cases for the chemical industry. Use Case […]
Why Chemical Plants Need Salesforce Service Cloud + Field Service Lightning
The chemical industry underpins everything from agriculture and pharmaceuticals to construction and consumer goods. Global chemical plants produce materials that fuel countless industries—but they also face immense pressure: Strict regulatory compliance (safety, environmental, and quality) Complex supply and dealer networks Service contracts tied to plant uptime and safety standards Rising demand for predictive maintenance […]
Why Car Manufacturers Need Salesforce Service Cloud + Field Service Lightning
The automotive industry is undergoing rapid transformation. Electric vehicles, connected cars, and shifting customer expectations are redefining how car manufacturers operate. For OEMs, it’s no longer just about building cars—it’s about delivering lifetime value through service excellence. Car buyers expect: Hassle-free warranty claims Real-time updates on recalls and repairs Seamless service across dealers Predictive, proactive […]
Top 5 Salesforce Use Cases for Pump Manufacturers
Industrial pumps are vital across sectors like oil & gas, chemicals, agriculture, and water management. For pump manufacturers, after-sales service is as critical as product quality. Salesforce enables OEMs to digitize service and dealer management. Here are the top 5 use cases that deliver the most ROI for pump manufacturers. Use Case 1: Warranty Claims […]
Why Pump Manufacturers Need Salesforce Service Cloud + Field Service Lightning
From agriculture and water utilities to oil & gas and HVAC systems, pumps are everywhere. They are mission-critical components—when a pump fails, irrigation halts, refineries stall, and entire production lines come to a stop. For pump manufacturers, after-sales service is no longer just a “support function”—it’s a business differentiator. Customers expect quick warranty resolutions, guaranteed […]
Top 5 Salesforce Use Cases for Machinery Manufacturers
From Product-Centric to Service-Centric Manufacturing The machinery manufacturing industry is no longer just about producing equipment—it’s about delivering end-to-end customer value. Whether it’s an industrial compressor, an agricultural tractor, or a construction crane, customers expect not only durability but also seamless after-sales service. This shift creates challenges: Complex service networks across global dealer ecosystems. Increasing […]
Why Machinery Manufacturers Need Salesforce Service Cloud + Field Service Lightning
A Shifting Industry Landscape The global machinery manufacturing industry, valued at more than $5 trillion, powers nearly every sector—from construction and mining to agriculture, energy, and logistics. These machines are capital-intensive, mission-critical, and built to last for decades. But the industry is evolving. Today, customers don’t just buy machines—they buy uptime, service quality, and reliability. […]
Connected Assets & IoT in Salesforce Field Service: Proactive Service at Scale
With connected assets and IoT integration, Salesforce Field Service enables proactive service—turning traditional break-fix operations into predictive, value-added engagements. Connected Assets in Salesforce Store asset hierarchies (parent/child equipment). Track service history per asset. Link cases and work orders directly to installed products. IoT Integration IoT sensors detect anomalies → Trigger Salesforce alerts. Automatic […]
Intelligent Scheduling in Salesforce Field Service: Reduce Costs & Improve SLA Compliance
Introduction Scheduling is one of the hardest parts of field service. Assign the wrong technician and you risk delays, SLA breaches, and unhappy customers. Salesforce FSL Intelligent Scheduling uses AI to optimize assignments, saving money and improving service quality. Intelligent Scheduling Features 1. Skills-Based Routing Assign based on certifications and expertise. Example: HVAC specialists […]
