Introduction
Scheduling is one of the hardest parts of field service. Assign the wrong technician and you risk delays, SLA breaches, and unhappy customers.
Salesforce FSL Intelligent Scheduling uses AI to optimize assignments, saving money and improving service quality.
Intelligent Scheduling Features
1. Skills-Based Routing
- Assign based on certifications and expertise.
- Example: HVAC specialists assigned to complex cooling systems.
2. Location Optimization
- Reduce technician travel time and fuel costs.
3. SLA Prioritization
- Urgent cases get scheduled first.
- Example: Power outage tickets pushed ahead of routine maintenance.
4. Resource Utilization
- Balance workloads to avoid idle or overbooked technicians.
Benefits
- Lower operational costs.
- Higher SLA compliance rates.
- Better customer experiences.
Industry Examples
- Energy: Optimize crews across large geographies.
- Telecom: Reduce travel costs for city-based technicians.
- Facilities Management: Prioritize urgent repairs over scheduled visits.
Challenges
- Complex workforce contracts may require custom scheduling logic.
- Data accuracy is critical for optimization.
Why Perigeon?
- Hands-on experience with FSL optimization engine.
- Configured custom scheduling logic for diverse industries.
- Expertise in balancing SLAs with cost efficiency.
📩 Contact Perigeon to enable intelligent scheduling in Salesforce Field Service.
