The auto parts industry is becoming more complex with the rise of EVs, ADAS (advanced driver assistance systems), and connected cars. Parts manufacturers must evolve from reactive issue resolution to predictive, proactive service ecosystems.
Salesforce is at the center of this shift.
Future Trends
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IoT-Enabled Parts
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Sensors in brakes, batteries, and electronics transmit health data to Salesforce.
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Predictive maintenance reduces failures.
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AI-Powered Service
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Einstein AI prioritizes safety-critical issues.
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Predicts which parts are most likely to fail under certain conditions.
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Digital Recall Campaigns
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Salesforce automates global recall notifications.
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Real-time dashboards track recall completion rates.
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Dealer Digitization
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Portals enable instant claim submissions.
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Standardized workflows reduce friction.
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Subscription-Based Service Models
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OEMs offering “service-as-a-subscription” for critical components.
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Example
An EV parts supplier integrated IoT sensors with Salesforce. Predictive failure alerts reduced battery pack failures by 31% and increased upsell of extended warranties.
Why Perigeon?
- Automotive supplier expertise in recalls, warranty, IoT, and SLA workflows.
- Ability to integrate Salesforce with ERP, connected car, and dealer systems.
Conclusion
The future of auto parts manufacturing is digital-first and predictive. With Salesforce Service Cloud, FSL, AI, and IoT, suppliers can ensure compliance, boost dealer trust, and deliver proactive service.
📩 Contact Perigeon to future-proof your auto parts service operations.
