Why the Future is Service-Led
Machinery manufacturers used to compete on product quality and price. Today, they compete on service experience. Customers don’t just want machines that work; they want predictability, proactive service, and guaranteed uptime.
Global leaders are already moving toward service-based business models, where revenue comes not only from machine sales but also from service contracts, predictive maintenance, and upgrades. Salesforce is at the center of this transformation.
Key Future Trends in Machinery Service
1. Predictive Maintenance with IoT
Machines will self-diagnose problems before failure.
- IoT sensors send performance data to Salesforce.
- Cases auto-created, technicians dispatched before breakdown.
Example:
A turbine manufacturer reduced downtime by 40% by integrating IoT sensors with Salesforce.
2. Dealer/Distributor Digitization
Dealers won’t just sell—they’ll act as service partners.
- Portals provide real-time transparency.
- Self-service tools reduce manual communication.
3. AI-Powered Service with Einstein
AI will predict failures, prioritize cases, and recommend next best actions.
- Predictive routing assigns cases to the right agents.
- Einstein suggests upsell opportunities (extended warranties, upgrades).
4. Augmented Reality (AR) for Technicians
Field service will increasingly use AR to guide technicians.
- Remote experts assist through AR glasses.
- Complex machinery repairs completed faster.
5. Global SLA Compliance & Analytics
OEMs will manage multi-country SLAs with real-time dashboards.
- SLA compliance tracked across regions.
- Predictive analytics prevent breaches.
What This Means for Manufacturers
- New Revenue Streams: More revenue from service contracts than product sales.
- Customer Loyalty: Proactive service builds long-term trust.
- Efficiency: AI + IoT reduce downtime and lower costs.
Why Perigeon is the Right Partner
At Perigeon, we’ve worked with:
- Compressor OEMs implementing IoT-triggered work orders.
- Pump manufacturers rolling out dealer portals.
- Heavy machinery OEMs optimizing field service with FSL.
We combine Salesforce expertise with manufacturing domain knowledge, ensuring tailored solutions.
Conclusion
The future of machinery manufacturing is service-first. With Salesforce Service Cloud, Field Service Lightning, AI, IoT, and AR, OEMs can move from reactive to predictive, from fragmented to unified, from product-focused to customer-obsessed.
📩 Talk to Perigeon to future-proof your machinery service ecosystem with Salesforce.
