The auto parts industry operates in a high-pressure environment where safety, compliance, and service speed are paramount. Salesforce enables OEMs and suppliers to manage this complexity effectively.
Here are the top 5 use cases where Service Cloud + FSL bring the biggest ROI for auto parts manufacturers.
Use Case 1: Warranty Claims Automation
- Automated warranty eligibility via entitlements.
- Reduces manual claim errors and dealer disputes.
Use Case 2: Recall Campaign Management
- Service campaigns for recalls.
- Track recall completion rates across global dealers.
- Notify dealers/customers automatically.
Use Case 3: Dealer & Distributor Portals
- Dealers log issues via Experience Cloud.
- Access service bulletins and manuals.
- Transparency builds trust.
Use Case 4: SLA & Compliance Tracking
- SLA timers for urgent cases.
- Escalations before SLA breaches.
- Compliance-ready audit logs.
Use Case 5: Predictive Service with IoT
- Connected parts (e.g., electronic sensors) send diagnostics into Salesforce.
- Proactive work orders reduce field failures.
Example
An OEM supplying airbags used Salesforce to manage recall campaigns. Service Cloud tracked recall progress per VIN, while FSL scheduled repairs. Recall completion rate improved by 29% in one year.
Why Perigeon?
- Delivered recall management + dealer portals for automotive suppliers.
- Salesforce Partner with experience in compliance-heavy industries.
📩 Talk to Perigeon about Salesforce use cases for auto parts OEMs.
