Cement OEMs and manufacturers need to move from reactive service to predictive, compliance-first ecosystems. Salesforce enables this transformation. Here are the top 5 Salesforce use cases in the cement industry.
Use Case 1: Dealer & Distributor Portals
- Experience Cloud portals for distributors/retailers.
- Dealers log cases, track claim status, access manuals.
- Transparency improves dealer trust.
Use Case 2: SLA & Warranty Automation
- SLA timers monitor uptime contracts.
- Warranty validations automated via entitlements.
- Escalations before SLA breaches.
Use Case 3: Predictive IoT Maintenance
- IoT sensors on kilns, conveyors, and mills connect to Salesforce.
- Anomalies auto-create Service Cloud cases.
- FSL dispatch ensures proactive servicing.
Use Case 4: Compliance & Sustainability
- Carbon and dust emissions tracked in Salesforce dashboards.
- Digital audit-ready logs simplify reporting.
- Supports global ESG commitments.
Use Case 5: Service Analytics
- Einstein dashboards for downtime analysis.
- Predictive models for service demand planning.
- Sustainability KPI tracking.
Example
A cement OEM used Salesforce SLA dashboards. SLA breaches fell by 22%, downtime-related costs dropped by 15%, and compliance audit prep time was cut in half.
Why Perigeon?
- Salesforce Partner with expertise in cement + industrial manufacturing.
- Delivered dealer portals, SLA workflows, predictive service.
📩 Talk to Perigeon about Salesforce solutions for cement manufacturers.
