Cement OEMs and manufacturers need to move from reactive service to predictive, compliance-first ecosystems. Salesforce enables this transformation. Here are the top 5 Salesforce use cases in the cement industry.

Use Case 1: Dealer & Distributor Portals

• Experience Cloud portals for distributors/retailers.
• Dealers log cases, track claim status, access manuals.
• Transparency improves dealer trust.

Use Case 2: SLA & Warranty Automation

• SLA timers monitor uptime contracts.
• Warranty validations automated via entitlements.
• Escalations before SLA breaches.

Use Case 3: Predictive IoT Maintenance

• IoT sensors on kilns, conveyors, and mills connect to Salesforce.
• Anomalies auto-create Service Cloud cases.
• FSL dispatch ensures proactive servicing.

Use Case 4: Compliance & Sustainability

• Carbon and dust emissions tracked in Salesforce dashboards.
• Digital audit-ready logs simplify reporting.
• Supports global ESG commitments.

Use Case 5: Service Analytics

• Einstein dashboards for downtime analysis.
• Predictive models for service demand planning.
• Sustainability KPI tracking.

Example

A cement OEM used Salesforce SLA dashboards. SLA breaches fell by 22%, downtime-related costs dropped by 15%, and compliance audit prep time was cut in half.

Why Perigeon?

• Salesforce Partner with expertise in cement + industrial manufacturing.
• Delivered dealer portals, SLA workflows, predictive service.