Construction materials manufacturers are under pressure to supply faster, cheaper, and more sustainably—while ensuring dealer satisfaction and equipment uptime. Salesforce helps digitize operations.
Here are the top 5 Salesforce use cases in construction materials.
Use Case 1: Dealer & Distributor Portals
- Experience Cloud portals for dealers.
- Claims logged, tracked, and resolved transparently.
- Improves trust in OEM relationships.
Use Case 2: SLA & Warranty Automation
- Auto-validates warranty/service entitlements.
- SLA dashboards ensure contracts are met.
- Escalations before breaches.
Use Case 3: Predictive IoT Maintenance
- IoT-enabled kilns, crushers, and logistics vehicles monitored in Salesforce.
- Preventive cases auto-created before failures.
- Reduces unplanned downtime.
Use Case 4: Compliance & Sustainability
- Carbon footprint tracked in Salesforce dashboards.
- Digital audit logs simplify reporting.
- Supports ESG commitments.
Use Case 5: Service Analytics
- Einstein dashboards highlight downtime and SLA bottlenecks.
- Predictive demand planning for seasonal construction booms.
- ESG scorecards for sustainability.
Example
A construction materials OEM integrated Salesforce SLA dashboards. SLA breaches fell by 25%, and predictive maintenance improved equipment availability by 21%.
Why Perigeon?
- Salesforce Partner with dealer + manufacturing experience.
- Delivered SLA workflows, IoT predictive service, compliance dashboards.
📩 Talk to Perigeon about Salesforce use cases for construction materials.
