The packaged foods industry demands speed, compliance, and trust. Customers expect food safety, while retailers and distributors expect SLA adherence. Salesforce helps manufacturers deliver.
Here are the top 5 Salesforce use cases in packaged foods.
1: Compliance & Food Safety Automation
- Service Cloud automates incident tracking.
- Audit-ready logs for FDA, HACCP, FSSAI compliance.
- SLA timers for high-priority incidents.
2: Dealer & Retailer Portals
- Experience Cloud portals streamline claim handling.
- Dealers and retailers track case status transparently.
- Knowledge base access improves efficiency.
3: Predictive IoT Maintenance
- IoT sensors in refrigeration and packaging machines.
- Salesforce auto-creates cases for anomalies.
- FSL dispatches proactive maintenance.
4: SLA & Warranty Management
- SLA dashboards ensure delivery and service compliance.
- Entitlements validate warranties instantly.
- Escalations before breaches.
5: Sustainability & ESG Reporting
- Salesforce dashboards track waste reduction, emissions, recycling.
- ESG compliance reports audit-ready.
- Builds brand trust with eco-conscious customers.
Example
A packaged foods company used Salesforce SLA dashboards. SLA breaches reduced by 22%, downtime decreased, and sustainability reporting improved.
Why Perigeon?
- Salesforce-certified team with FMCG industry expertise.
- Delivered dealer portals, SLA workflows, IoT predictive service.
📩 Talk to Perigeon about Salesforce solutions for packaged foods.
