Turbine manufacturers operate in a mission-critical environment. Customers don’t just expect product excellence—they expect zero downtime, 24/7 service support, and airtight compliance.
Salesforce has emerged as the go-to platform to deliver these expectations. Let’s explore the top 5 use cases where Service Cloud + FSL deliver maximum value for turbine OEMs.
Use Case 1: SLA & Contract Management
- Automate warranty validations and entitlement checks.
- SLA timers ensure resolution deadlines aren’t missed.
- Escalations alert managers before penalties apply.
Use Case 2: Predictive Maintenance with IoT
- IoT sensors in turbines feed health data into Salesforce.
- Cases auto-created when anomalies are detected.
- FSL dispatches specialized technicians proactively.
Use Case 3: Dealer & Partner Portals
- Dealers/distributors log cases via Experience Cloud.
- Transparent claim tracking reduces disputes.
- Access to knowledge articles for troubleshooting.
Use Case 4: Field Service Workforce Optimization
- Assign jobs based on skills, certifications, and geography.
- Mobile app allows technicians to log compliance checklists and upload photos.
- First-time fix rates improve significantly.
Use Case 5: Compliance & Audit Readiness
- Maintain digital service records for every turbine.
- Prove regulatory compliance instantly during audits.
Example
A gas turbine manufacturer deployed Salesforce for SLA tracking. SLA breaches reduced by 28% in one year, saving millions in penalties.
Why Perigeon?
We specialize in:
- IoT + Salesforce predictive maintenance integrations.
- SLA automation for energy and industrial equipment OEMs.
- Global deployment of Salesforce for regulated industries.
📩 Explore Perigeon’s Salesforce solutions for turbine manufacturers.
