The construction materials industry—cement, steel, aggregates, glass, paints, tiles, and prefabricated products—is the backbone of global infrastructure. Demand is surging with urbanization, smart cities, and mega infrastructure projects.
But challenges are multiplying:
- Complex dealer and distributor networks
- Heavy reliance on logistics and on-time delivery
- Compliance with safety, quality, and sustainability regulations
- Expensive downtime in manufacturing plants and equipment
- Rising customer expectations for transparency and proactive service
Traditional CRMs don’t solve these problems at scale. Salesforce Service Cloud + Field Service Lightning (FSL) give construction materials manufacturers the ability to digitize dealer relationships, automate SLA compliance, and run predictive service operations.
Challenges in Construction Materials
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Dealer & Distributor Ecosystem
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Multi-tier distribution creates communication gaps.
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High Cost of Downtime
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Equipment downtime in plants (kilns, mixers, crushers) halts supply chains.
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Warranty & SLA Complexity
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Service contracts tied to both equipment and delivery SLAs.
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Compliance & Sustainability
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Governments and contractors require carbon tracking and safety reporting.
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Field Workforce Management
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Dispatching technicians for equipment servicing + delivery logistics support.
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How Salesforce Service Cloud Helps
- Centralized Case Management: Dealer/customer complaints tracked in one system.
- Entitlement & SLA Automation: Auto-validates warranty/service contracts.
- Omni-Channel Support: Phone, chat, email, portals integrated.
- Knowledge Articles: SOPs, compliance, repair manuals.
- Analytics Dashboards: Visibility into SLA and compliance.
How Salesforce FSL Helps
- Skills-Based Scheduling: Assign certified technicians for plant and logistics maintenance.
- Mobile App with Offline Mode: Useful for remote plants and sites.
- IoT Integration: Mixers, kilns, and crushers monitored via sensors.
- Asset Tracking: Full history for every machine and delivery vehicle.
Example
A tile manufacturing company used Salesforce to manage dealer claims. Warranty resolution time dropped by 40%, SLA breaches decreased, and IoT integration prevented downtime in kilns.
Why Perigeon?
- Salesforce Partner with construction + industrial expertise.
- Experience in IoT predictive service, dealer portals, SLA compliance.
- Integration skills for ERP, MES, and ESG systems.
📩 Contact Perigeon to digitize your construction materials service ecosystem with Salesforce.
